Privacy policy

Information pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR). Last updated: 10 November 2026.

This page explains how we process the personal data of people who visit cerriserramenti.it and of those who contact us through the website.

Data controller

Cerri Serramenti S.r.l., Località Il Piano 71, 53031 Casole d’Elsa (SI), Italy – VAT no. IT00999670524 – email info@cerriserramenti.it – tel. +39 0577 925045.

We have not appointed a Data Protection Officer (DPO): for any privacy question you can write to us at the address above.

What data we process

Data you send us: full name, email, phone number, property location, type of work, the text of your message and any attachments (drawings, photos) sent through the quote request form, or included in emails and phone calls.
Browsing data: the systems that run the website record some technical information (IP address, date and time, pages requested, browser type). It is used for the security and proper functioning of the site and not to identify you.
Cookies: the website uses technical cookies and, only with your consent, Google Maps. Details are in the cookie policy.

Please do not send us special categories of data (for example health data) that are not needed for your request.

Why we process data and on what legal basis

Answering your requests and preparing a quote: processing is necessary to take steps at your request prior to entering into a contract (Art. 6(1)(b) GDPR).
Managing any contract (design, production, installation, after-sales service, invoicing): performance of the contract and legal obligations (Art. 6(1)(b) and 6(1)(c) GDPR).
Website security and operation: our legitimate interest in protecting the site from abuse (Art. 6(1)(f) GDPR).
Google Maps: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.

We do not use your data for newsletters or advertising, and we do not take decisions based solely on automated processing.

Providing your data

Fields marked with an asterisk in the form are required to reply to you: without them we cannot handle your request. All other fields are optional.

Who we share data with

Data is processed by the Cerri family and by authorised staff. It may also be processed on our behalf, as data processors, by providers of technical services: website hosting, email, IT support and website management, tax and accounting advice. Where needed to carry out the work, we share only the strictly necessary data with professionals involved in the project (for example your architect or installers). We never sell or pass on data to third parties for marketing purposes.

Transfers outside the European Union

If you consent to the map, Google LLC may process some data (for example your IP address) in the United States. Google participates in the EU-U.S. Data Privacy Framework, which the European Commission has recognised as adequate. Otherwise, data is processed within the European Union.

How long we keep data

Contact and quote requests that do not lead to a contract: 24 months from the last contact, after which they are deleted.
Data relating to a contract: for the duration of the relationship and then for 10 years, as required by Italian civil and tax law.
Technical browsing data: only as long as strictly necessary for website security, normally no more than a few months.
Cookie choices: 12 months.

Your rights

At any time you can ask us to access, rectify or erase your data, restrict its processing, receive it in a portable format and object to processing based on legitimate interest (Articles 15–22 GDPR). Where you have given consent, you can withdraw it at any time without affecting processing carried out before. Just write to info@cerriserramenti.it.

If you believe the processing infringes the GDPR, you can lodge a complaint with the Italian supervisory authority, the Garante per la protezione dei dati personali, or with the authority of the EU country where you live or work.

Changes

We may update this policy, for example if we add new services to the website. The date of the last update is shown at the top.

This English version is provided for convenience; in case of discrepancy the Italian version prevails.